Shipping & Delivery Information

⏱ Processing Time

Each memorial is handcrafted with care and attention to ensure the highest quality tribute for your beloved pet.

Standard Processing: 2–3 weeks before shipping
Rush Service: 2–4 business days (additional fee applies)

📦 Shipping & Delivery

Tracking number provided via email once your order ships
Please allow up to 24 hours for USPS tracking information to update
All items are carefully wrapped and packaged for safe delivery
Signature confirmation may be required for high-value orders

Shipping Methods & Timeframes

Service	Delivery Time	Coverage
USPS Ground	2-8 business days	Continental US
USPS Priority	1-3 business days	Continental US
International	7-21 business days	Worldwide (restrictions apply)

International Shipping Notice

International customers are responsible for any customs duties, taxes, or import fees. Delivery times may vary based on customs processing. Some countries may have restrictions on certain materials.

Important Shipping Policies

Shipping costs are non-refundable
We are not responsible for delays caused by shipping carriers
Please ensure your shipping address is correct - we cannot redirect packages once shipped
Orders are processed Monday-Friday, excluding federal holidays

💙 Returns & Replacements

Your memorial is custom-made specifically for you, and we want you to be completely satisfied with your purchase.

Our Guarantee

Personalization Errors: If we make a mistake in personalization, we'll replace your item at no additional cost
Cancellations: Due to the custom nature of our products, cancellations must be requested within 24 hours of purchase
Damaged Items: If your item arrives damaged or cracked, please send photos within 24 hours of delivery for a free replacement

Return Policy Details

Customized items cannot be returned unless there is an error on our part
All return requests must be initiated within 30 days of delivery
Items must be in original condition for returns to be accepted
Refunds will be processed to the original payment method

📞 We're Here for You

Losing a beloved pet is never easy. We're honored to help you create a meaningful and lasting memorial for your cherished companion.

Contact Information

Phone: 501-FUREVER (501-387-3837)
Email: care@mypawfurever.com
Response Time: We typically respond within 24-48 hours
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST

Legal Compliance

My Paw Furever complies with all applicable US e-commerce regulations including:

Federal Trade Commission (FTC) regulations for online commerce
Mail, Internet, or Telephone Order Merchandise Rule
California Consumer Privacy Act (CCPA) where applicable
Consumer Review Fairness Act

For complete details, please review our Privacy Policy and Terms of Service.

Note: Shipping policies and timeframes are subject to change. Current rates and delivery estimates will be provided at checkout. Last updated: [Current Date]